Customer care executive Remote
Location
Visakhapatnam | India
Job description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: FIS Global
Job Description
- Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
- Answer any questions the customer may have about available products and services
- Establish new customer accounts, recording account information on written forms or digitally
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem
- Select appropriate responses to customer issues and work quickly to resolve them
- Refer advanced cases to management for resolution, providing background information as necessary
- Maintain and regularly update financial account information using computer software programs
- Anticipate customer needs, following up with previous customers to offer reorders or additional services
Qualifications
for Customer Care Representative
- Call center or customer service experience preferred
- Flexibility to work different shifts (including evenings, weekends, or holidays)
- Willingness to participate in training before hire and on-the job
- Ability to pass a pre-employment background investigation and drug screen for certain positions
- Excellent listening skills and an empathetic voice and manner
- Dedication to customer satisfaction
- Basic knowledge of computer software and office systems
- Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
- Familiarity with all of the goods and services offered by the company
Contact HR Manager WhatsApp9079400367
Qualifications
Any Diploma
Additional Information
Contact HR Manager WhatsApp9079400367
Job tags
Salary
