As a Project Manager you will be part of the Customer Success (CS) department
We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients
Meet the job
Backbase is a fast growing and dynamic environment.
Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
How about you
You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;
You have 7-12 years work experience.
Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of providing assistance in fixing
Incidents/Service Requests/Upgrades (pertaining to Backbase products) created by Clients and SI Partner teams on the existing applications.
Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.
Act as an escalation point of contact to clients in case of any major disruption to service.
Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.
Chair the daily sync-up calls with Team, and separate weekly alignments with Client stakeholders & BB Internal Management.
Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;
You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;
You are very much hands-on and have the mentality to get things done;
Proficiency in English is an absolute must since you will be dealing with clients across the globe;
Additional local languages are most welcome; We are extra delighted if you have experience in the finance Industry.
