Mantras2success Consultants
Location
Indore | India
Job description
We are looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach. He/she will be responsible for managing the client funnel for repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying 2 behavior, enriching client profiles for targeted selling. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.
Roles & Responsibilities:
. Achieve repeat sales and wallet share targets
. Understand, categorize and analyze reasons for client drops and increase active to onboarded client ratio
. Market intelligence inputs for pricing and activation
. Build and promote strong and lasting relationships with distributors on the platform
. Design and execute plan for outbound calling for sales conversion
. Enrich and maintain customer profile and update status in CRM
. Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs
. Assist customers through their credit application journey
. Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development
QUALIFICATIONS & COMPETENCE REQUIRED:
. Engineer/CA + MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered.
. 2-5 years of customer acquisition & sales experience in B2B segment (pre or post MBA)
. Experience meeting customer needs, building customer relationships and knack for closing sales
. Strong communication & interpersonal skills
. Self-starter and driven
. Language Skills: fluent in English. Knowing Tamil/Kannada an added advantage
Locations- Coimbatore/ Indore
Job tags
Salary
