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Location

Mumbai | India

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Job description

Skill- Webchat

Experience- 1yrs- 4 yrs

Location- Mumbai

*Shift- Australian*

Agent Job Responsibilities and Duties:

Answer incoming calls, respond to emails and chats
Explain companys features, products, and services
Assist customers with service or feature modifications on account
Respond to any disruption of service issues
Open trouble ticket depending on the nature of the service issue
Analyse, isolate and diagnose technical trouble
Route ticket to appropriate department for resolution
Provide existing trouble ticket status to customers
Coordinate customer premise visit with on-ground team
Escalate customer complaints in accordance with company polices
Tech Support Agent Qualifications and Skills

Bachelor's degree
Proficient in relevant computer applications and systems
0-2 years of experience in a call centre environment

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Job tags

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Salary