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Location

Secunderabad | India

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Job description

Responsibilities

. Excellent communication skills
. Work experience on O365, active directory, Bit locker, MS teams, BSOD, driver installation, troubleshooting.
. Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
. Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
. Knowledge of Incident Management lifecycle.
. Aware of current role SLA and Metrics handled.
. Talents should be based out of Hyderabad
. Work from Office is mandatory, No option of hybrid and WFH.
. 24.7 Shifts are mandatory.

Preferred Skills:

Customer Service- CS- Service Desk- Voice- Chats- email Chats

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Job tags

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Salary