TekJobs
Location
Chennai | India
Job description
The client is looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement and platform growth.
Responsible for all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules. Ensure the quality, accuracy, and cleanliness of CRM data. Resolve user support tickets promptly. Educate new and existing CRM users on the use of the software and its applications. Work with business users to define system requirements, and create best practice, scalable implementation plans that are focused on an industry-leading user experience. Salesforce configuration changes, including flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, validation rules, dashboards, and reports. Create technical documentation. Stay up-to-date on new Salesforce tools, capabilities, and releases. Assist in developing and prioritizing feature roadmaps for continued internal development. Assist in managing sandbox environments and change management processes. Work with integrated applications, including but not limited to, DocuSign, CPQ, Field Service, Pardot, Salesforce Maps, Zoom, and DBS. Travel is required for training and/or to assist at other locations. Our Ideal Candidate: 3+ years of previous admin experience in Salesforce Ability to drive and valid license required What will put you ahead: Experience in Salesforce CPQ Bachelor's degree and/or equivalent experience Strong computer skills and ability to learn all pertinent company-related computer systems Comfortable with change management and governance Strong communication and prioritization skills Ability to translate technical information into terms that are easy to understand, and clearly explain design options, as well as their potential impactJob tags
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