Desktop Support Specialist

Webpt

Location

Secunderabad | India

Job description

Deploy and maintain laptops (Windows and Macs), virtual desktops (Azure or AWS) and required software on these workstations.
Assist users with their day to day software and operating system requirements and technology issues.
Work with users and InfoSec teams as needed to process access requests and keep the workstations patched and secure.
Assist with collaboration and calling technology solutions (G-Suite, Office 365, Zoom, Five9 phone system)
Help users with their Active directory, Okta SSO and MFA issues.
Assist with regular security patching and system (SOftware and/or hardware upgrades)
Monitor and track the status of all submitted service requests, incidents and ensure they are processed within the defined SLAs.
Continuously look for process improvement and employee delight opportunities.

What You Should Have to Qualify

3+ years of experience as a desktop Support / Helpdesk team / Remote IT support personnel for a medium or large organization
Good, written and verbal communication plus interpersonal skills.
Good working knowledge or understanding of computer systems, their security patching, network administration.
G-suite/Office 365, Zoom, Active Directory and Identity management, (preferably with Okta) experience is required
This person is expected to work in rotational shifts including India night shift.
Delightfully supports geographically distributed users (India and USA).

Ideally, You Would Also Have These

Must have experience supporting Windows and Mac operating systems.
MDM and security tools like Intune, JAMF, Crowdstrike, Manage Engine are added plus.
Five9 or equivalent virtual telephony administration
Experience supporting virtual desktops in Azure or AWS.

Culture is at our Core

Job tags

Salary