Partner Support Executive-Portuguese Speaker

Location

Hyderabad | India

Job description

Global University Systems (GUS) is focused on becoming one of the world’s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible, industry-relevant qualifications. GUS delivers a wide variety of programmes, including bachelor’s degree programmes, master’s degree programmes, professional training, English Language training, and corporate & executive education. When someone chooses to study at one of our institutions– whether on campus in Europe, North America, or even in their own home – they’re joining a network of 100,000 students worldwide. When you decide to work with GUS, you will be joining an industry leading, global organisation that has a reach in over 150 different countries.

The Partnership Team is at the forefront of revenue generation and the maintenance of revenue security from a range of opportunities presented across the vast product portfolio for International Operations at GUS Global. The goal of Partnership team is to ensure accuracy and seamless operations, while working toward continual improvements with changing needs of business.

We are looking for exceptionally talented, customer-centric, bright, and process driven candidate. Who should be organized self-starter to join the Partnership team at GUS Global.

The successful candidate will have a unique blend of strategic and critical thinking and business modelling. This opportunity requires excellent analytical, problem solving, negotiation and communication skills.

• Responsible for IBD SF Process for GUS GATEWAY Support applications and IBD SF Mailbox.
• Investigate disparities, suspicious activity and patterns that would result in inconsistences.
• Must be able to assess the real situation sometimes with limited information in hand to make an independent decision about the tagging integrity and compliance standard.
• Assists with content governance framework and processes
• Assists with monitoring queues and answering Audit applications.
• Call back Student and Agents for validation.
• Monitor tagging & account management activities.
• Participate in other special projects/assignments, as necessary.
• Responsible for conducting short notice investigations as required

Ideal candidate should perform audit on the all the queues and ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation

• Minimum 2 years’ experience as an auditor in any discipline.
• Must be Portuguese speaking
• Bachelor’s Degree
• Experience handling confidential data.
• Excellent Portuguese written and verbal communication skills
• Detail oriented, ability to adapt to changing environment
• Strong relationship building and relationship management skills
• Proficiency in Microsoft Office/O365 suite of tools, and comfortable learning new technologies
• Energetic, enthusiastic, and organized
• Ability to work under pressure, handle stress and deliver high standard results quickly.
• Proven ability to analyse and interpret information received.
• Excellent attention to detail
• Experience Education domain
• Experience in Audit & RCA

Please note this position is only available on our Consultancy Agreement.

We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company.

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.

GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

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