Assistant Manager Operations - Sales
Location
Kolkatta | India
Job description
- Ability to handle teams of 50- 60 members (in your current place of work)
- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
- Insurance Sales (Health/Motor/Life)
- Establish & Manage Relationships / Engagement with the Clients.
- Oversight of team – organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
- Managing day to day Sales targets (B2C Sales)
- To monitor and document work schedule of staff and absences.
- Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
- Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
- Ensure that all audit related issues are brought to a close
- Identify and drive continuous improvements and initiatives in process
- Coach & mentor Team lead so that they are able to manage their teams better
- To ensure that all internal customer queries are followed up on a timely basis
- Collaborate with internal teams.
- To be the Key contact for all problems and queries with specific business assigned.
- Take on special projects as per business need
- Action Oriented, Integrity and Trust, Perseverance
- Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
- Managing & measuring work
- Ability to handle sales pressure
- Excellent verbal and written communications skills
- Strong external and management reporting skills
ISMS Responsibilities:
- Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
- Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
- Ensure the safeguarding of information in their possession;
- Accepts responsibilities for the operation and protection of information assets; and
- Perform the work as delegated by the by the Function Head
Desired Skills and Experience-
- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets
- Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring
- Insurance (Health/Motor/Life) Sales
- Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
- Ability to communicate and resolve issues that affect Performance Criteria
- Ability to lead employees on their team to performance of the Performance Criteria
- Demonstrated language fluency in English
What do we offer?
- Endless growth opportunities
- GMC- Group medical coverage
- Gratuity is paid as per applicable law which is over and above total offered CTC
Sales,Banking Sales,Operations
Designation: Assistant Manager Operations - Sales
Vacancies: 1
Experience: 5.0 Year(s) - 8.0 Year(s)
Job tags
Salary
Rs 6 - 9.5 lakhs p.a.
