PERSOLKELLY
Location
Pune | India
Job description
Persolkelly is coming up with an excellent opportunity to hire ServiceNow Specialist (Administrator/Developer) Experience -5+Years. Budget - Best in Industry Location - Pune Shifts: UK, 5 days WFO For more details kindly reach out to me at - [email protected]
ServiceNow Specialist (Administrator/Developer) As a ServiceNow Administrator at Persolkelly, you will be a subject matter expert in ServiceNow, responsible for the day-to-day administration, configuration, support, and development of our ServiceNow platform. You will play a crucial role in ensuring the platform meets the needs of our organization and supports our internal and external customers. Strong technical expertise in ServiceNow, combined with exceptional customer service skills, will be essential for success in this role. What are the performance outcomes you will work towards completing? Configure and maintain ServiceNow modules, applications, and workflows to meet business requirements. Manage users, groups, and roles, ensuring appropriate access controls and permissions. Perform regular platform updates, patching, and system maintenance. Collaborate with various teams and stakeholders to understand their requirements and provide effective solutions. Offer prompt and efficient technical support to resolve issues and answer inquiries related to the ServiceNow platform. Ensure a high level of customer satisfaction through clear communication and problem resolution. Design and develop ServiceNow solutions, custom applications, and scripts to enhance platform functionality. Identify bottlenecks and develop optimizations & customizations based on needs. Create and maintain ServiceNow reports, dashboards, and performance analytics to monitor system performance and key performance indicators. Innovate and develop new solutions to meet evolving business needs Document ServiceNow configurations, processes, and procedures for knowledge sharing and future reference. Provide training and guidance to end-users and colleagues on how to effectively use the ServiceNow platform. Work with other IT team members to drive the best adoptions and use of the ServiceNow platform Stay up-to-date with industry best practices, emerging technologies, and ServiceNow updates. Identify opportunities for platform enhancement and efficiency improvements. Bachelor's degree in Computer Science, Information Technology, or a related field (preferred). ServiceNow Certified System Administrator (CSA) certification is highly desirable. Proven experience as a ServiceNow Administrator or in a similar role. Strong technical knowledge of ServiceNow modules, applications, and scripting languages (JavaScript, AngularJS, etc.). Excellent problem-solving skills and a customer-focused approach. Strong communication and interpersonal skills to effectively interact with both technical and non-technical stakeholders. Ability to work collaboratively in a team and independently when necessary. Experience with ITIL processes and methodologies is a plus. Disclaimer : By submitting your job application, you consent to the collection, use, and disclosure of your personal data in line with our Privacy Policy. You can withdraw consent, modify your data, or report grievances by emailing our designated Consent Manager at [email protected] from your registered email address. We prioritize your privacy. PERSOLKELLY India does not charge fees or request payments from job seekers. Visit for more information and report suspicious requests to [email protected].Job tags
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