The Wells Fargo Foundation
Location
Secunderabad | India
Job description
About Wells Fargo India: Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
About Wells Fargo India & Philippines: Wells Fargo India & Philippines (I&P) enables global talent capabilities for Wells Fargo & Company, by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. I&P operates in Hyderabad, Bengaluru, and Chennai in India and in Manila, Philippines.
Department Overview: Corporate and Investment Banking (CIB) Securities Shared Services Operations is a cross-functional group of teams that provide support for CIB-Markets and the broader Wells Fargo organization. Shared Services are the owners and stewards of both client and reference data with a focus on operational excellence and superior client service. The Shared Services Strategy team was established to implement control framework to ensure risk mitigation, track divisional initiatives and facilitate collaboration between teams and business partners.
About the Role: This is a senior management position within the Corporate and Investment Banking Shared Services Operations Client Facilitation Team. This individual will be responsible for leading a new team within CIB Markets for Wells Fargo. The team will provide direct support to the sales team and clients through all stages of onboarding from early prospecting all the way through to offboarding driving towards a positive client experience, high standards of service, risk and control, and proper regulatory application. The team will play a critical role in the product offering to Institutional clients and driving the business revenue goals in this space.
This leader is expected to champion governance, remediation, and change initiatives that will drive the client experience for our onboarding workflow. This person will directly manage and oversee a body of work across products to improve processes, drive tech implementation. This leader will drive the expansion and execution of the onboarding services to clients including engagement with our sales and operations teams, ownership of industry tools to interface with clients, technology changes needed to deliver scalable solutions to onboarding, and assisting with key risk and control activities like audits, policy reviews, procedural changes, etc. This leader will drive the implementation of industry utilities and onboarding of clients through strategic tools helping to streamline the client experience. This leader will also be expected to coordinate, lead, and drive strategy with internal partners regarding onboarding initiatives, regulatory changes, and best practices.
Key Responsibilities: Individual functional responsibilities will include:
. Directly manage the onboarding flow partnering with sales and clients providing hands-on ownership of the process
. Partner with the Front Office and key business stakeholders to development business strategies and the implementation of strategic decisions targeted around the client experience
. Directly oversee a team of individuals dedicated to the onboarding flow including recruiting efforts, performance reviews, career planning, and coaching activities
. Act as the primary point of contact for sales to address escalations, onboarding initiatives, key client changes, etc.
. Engage with global teams to establish the workflow regarding vendor utilities and integration within CIB Markets including client uplift into the utility
. Lead and create a strategy and framework to ensure scalable solutions for onboarding that will focus on all aspects of the onboarding and maintenance processes including system performance, negotiation, credit, account setup, offboarding and regulatory oversight
. Lead initiatives to streamline the client experience, meet regulatory requirements and improve efficiency
. Partner with global teams to deliver strategic initiatives to properly capture client preferences and design a framework to highlight inconsistencies and illogical situations for remediation across large asset manager populations
. Participate in governance forums, working groups, and regular meetings with key functional and business stakeholders to address client onboarding statuses, projects, prioritization
. Develop a strong understanding of technology applications and systems ensuring strategic delivery and process efficiency within the Onboarding workflow
. Cultivate an environment that supports diversity, inclusion and collaboration
. Ensure that appropriate level of control is maintained over business and operational activities and compliant with firm and regulatory policy
. Perform manager sign-offs of key regulatory deliverables and quality reviews
. Understanding core Bank Secrecy Act ('BSA'), & WFS Anti-Money Laundering ('AML') program, & incorporating best practices, Tax, & ISDA documentation
. Working with onshore Client Data teams to effectively manage an onboarding request
. Ensure and Adhere to the Regulatory Reporting standards, policies, and procedures (e.g., Dodd Frank, FINRA regulations, QFC Stay, Segregation of Initial Margin Amount (SEG IA)
. Independently research and analyze regulatory reporting requirements and other financial documents
. Coordinating and managing day-to-day evaluation of onboarding risks throughout customer lifecycle process.
. Driving consistency of operational practices and procedures
Qualifications & Skills Required:
. MBA or an advanced degree (or equivalent experience)
. 15 + years of overall capital markets industry with a top tier bank and/ or project management experience is preferable
. Candidate should possess superior verbal and written communication skills, accountability, and attention to detail
. Candidate should be able to work effectively in a demanding, fast-paced, dynamic environment, handling multiple tasks and projects concurrently, while maintaining quality, accuracy, and integrity
. Candidate should be able to work in a global team, interact at different levels and handle a wide range of deliverables with varying levels of complexities
. Candidate should be highly organized, comprehend complex problems, meet deadlines, and have good presentation skills
Preferred Skillsets:
. Previous experience of 5 + years in leading a similar on-boarding team and or function
. Extensive knowledge and understanding of all capital markets products, industry trends, regulatory changes, and industry-wide best practices
. Leadership skills including the ability to lead projects/initiatives with high risk and complexity
. Minimum of 5+ years of experience in operational risk management processes and/or compliance and/or audit programs (preferably in Know Your Customer /Anti Money Laundering)
. Strong knowledge of the US banking regulatory reporting rules and regulations (FINRA, Qualified Financial Contracts, Dodd Frank and Segregation of Initial Margin Amount (SEG IA), Tax, & ISDA documentation
. Independently research and analyze regulatory reporting requirements and other financial documents
. Experience identifying and driving process improvements in complex, institutional banking environment.
. Understanding of key operational risk components, including experience driving consistency and quality across all aspects of a risk function.
. Ability to understand and work with data, including creating alignment among various data sources, developing trends, and creating risk-based analytics from multiple information sources
. Institutional securities sales and trading and/or investment banking compliance and risk management experience
. Experience identifying and driving process improvements in complex, institutional banking environment.
. Understanding of key operational risk components, including experience driving consistency and quality across all aspects of a risk function.
. Ability to understand and work with data, including creating alignment among various data sources, developing trends, and creating risk-based analytics from multiple information sources.
. Strong communication, negotiation, and collaboration skills, including the ability to negotiate with numerous parties and reach agreeable solutions.
. Prior success in working and communicating with senior level executives.
. Proven ability and experience in being able to look at the big picture across a risk program and implement successful strategy and solutions.
. Experience with managing a team of individuals conducting job evaluations, providing ongoing feedback, and outlining goals
. Strong organizational skills, attention to detail, and adherence to strict deadlines in a fast -paced environment.
. Strong risk management discipline and problem-solving skills
. Proven experience partnering with technology to write and approve business requirement documentation and implement change
. Ability to effectively multi-task and successfully work on several unrelated projects at the same time
. Excellent interpersonal and communication skills and experience in articulation of risks both verbally and in writing to various levels of staff and management.
Posting End Date:
30 Mar 2024We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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