Location
Sriperumbudur | India
Job description
- Manages Service Delivery, Client and Infrastructure Operations incl. local team
- Implements new Services with local and global team and manages Service Catalog.
- Ensures that systems, processes, policies, and methodologies specified are followed and to ensures effective monitoring, control and support of service delivery.
- SDC Ensuring that the site s infrastructure and its services are up and running meeting predefined SLA.
- Ensuring that daily IT operations and service delivery are properly executed.
- Managing infrastructure projects.
- Align policy / rules defined and promote it to its team.
- Managing IT Helpdesk and IT Infrastructure and Operation team.
EDUCATION/ EXPERIENCE QUALIFICATIONS:
- 7-10 years working in Information Technology.
- 5 years working in an international IT Service Team.
- Experienced in ITIL framework, especially incident-, problem-, change-management, reporting and overall SLA management certification is a plus.
- Experience in ensuring/implementing a service delivery standard in a large organization.
- Experience on SCCM/System Center Configuration Manager along with integration experience with AD/Active Directory and Virtualization: VMware.
- Working experience with SSL VPN Equipment, Cisco PIX firewall, Cisco IP telephony and Cisco wireless networks.
- Experience on Active Directory, Exchange, Service Desk, SAN, NAS.
- Experiences with cabling and ELV project.
- CCNA, CCNP and MCSE is preferred.
SAP Security:
Manage User administration in SAP and SAP GRC System User provisioning and deprovisioning creating and execution of user authorization requirements.
- Authorisation assignment Master & Derive Roles creation, hands on experience in authorisation objects creation & inclusion.
- Various reports generation in GRC system like Segregation Of Duties Risk report, Sensitive Access report, Usage report
- To build SAP security roles and authorization.
- Insure the compliance with the security policies, processes and procedures pertaining to the SAP application.
Job tags
Salary
