Location
Ahmedabad | India
Job description
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
Hardware & Networking,Systems & Networks,Maintenance
Designation: IT Support Engineer
Vacancies: 1
Experience: 1.0 Year(s) - 3.0 Year(s)
Job tags
Salary
Rs 1 - 3 lakhs p.a.
