We are looking for candidates with 0-2 years of experience (freshers are preferred for the role).
Qualification: Any Bachelors.
Responsibilities :
Act as the first point of contact for clients, addressing their inquiries and concerns promptly and professionally.
Collaborate closely with the sales and customer support teams to understand client needs and requirements.
Introduce and support customers in gaining in-depth knowledge about our systems and the effects and benefits to their business.
Assist clients in onboarding processes, ensuring a smooth transition onto our platform.
Provide basic B2B SaaS knowledge to clients, guiding them on product features and functionalities.
Proactively monitor client accounts, identify potential issues, and work towards their resolution to ensure customer satisfaction and retention.
Conduct regular check-ins with clients to gather feedback, assess their satisfaction, and offer assistance.
Assist in creating customer success documentation and training materials to support clients in utilizing our products effectively.
Collaborate with cross-functional teams to advocate for customer needs and contribute to product improvement initiatives.
Collaborating with clients to establish key performance indicators aiding the customer in achieving their goals and evolving the platform to ensure continued success
Stay updated with industry trends and product updates to provide clients with relevant information and recommendations.
