Location
Bangalore | India
Job description
Interface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1600% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 120+ people strong with employees spread across India and US locations.
Do You Make the Cut
As a Head- Global Support, you will be responsible for:
- Strong in technical skills building L3 level support system from scratch.
- Work with customers to troubleshoot and resolve complex software issues
- Would build the process for solving tickets on time
- Would strong in building the process who should have a know how to get proper NPS score,
build response in time, set up our support template, meet the SlA's and run the process.
- Develop Support Processes of 24/7 availability.
- Dashboards and analytics for Business Review.
- Incident Management.
- Develop SRE functions for service availability and SLA.
- Posses strong leadership qualities.
- Strong Communication skills.
Benefits - Remote First Policy
- Comprehensive Insurance Policy
- A chance to have a big impact early in your career
At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
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