Location
Bangalore | India
Job description
Job Description (Posting).
General Description
Proficient in toolsets such as Wise package Studio, SMS installer & rich Experience in VB scripting
Familiarity with Microsoft Development tools
Expertise with VMware / Ghosting, imaging technologies like VMware, Symantec Ghost are desirable is must.
Knowledge of Creating /Repackaging applications using various Packaging Tools like Wise or Admin Studio and VB Scripting.
Sound Knowledge on Windows Installer Technologies - MSI Packaging.
Knowledge of VB, VB Scripting, WMI and SQL Database are required.
Knowledge of deployment technologies like SMS 2003, SCCM, BBCA
Experience in Process Automation (packaging technologies)
Knowledge on creation of Merge modules, Packaging Customization.
Knowledge of IT Infrastructure and client server applications.
Understanding of Windows operating systems (Windows 2003/2008, Windows XP, Visa and Windows 7), Registry, File systems, Services packs, Patches, installation and uninstall mechanisms, but must processes robust knowledge of Windows XP SP3 and Windows 7.
Expertise in the area of application packaging technologies, tools and processes
Technical Requirements
Required Skills / Qualifications:
Graduate in Any Discipline
Experience in packaging Tools like WISE, Amidn Studio
Excellent Knowledge of VB Scripting
Knowledge of Active Dicetory and Group Policies
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL s value and its methodology
Other Skills / Experience
Knowledge of Bug Tracking tools, Package Versioning and Package Life Cycle Managing Tools and Workbenches is an added advantage.
Years of Experience
Should have 5+ years of experience in Any of the Packaging tools
Total experience 5-8 years
Certification requirements
Desired MCTS/MCITP/MCTS/MCSE
Reviewed by Title
Approved by Title
Date Posted
Date Hired
HCL Confidential
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
Qualification
B-Tech
Skill (Primary)
DWP-WPE-CLIENT LIFE CYCLE MANAGEMENT
Job tags
Salary
