Helix ITSM Developer

• Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application.

• Accurately define client issues and interpret and design resolutions based on deep product knowledge. –
• Maintain exceptional communication skills to ensure the smooth functioning of world-class systems. –
• Collaborate with cross-functional teams to ensure the timely resolution of client issues and the smooth functioning of systems and applications.
• Stay updated with the latest advancements in Helix ITSM and related technologies, integrating innovative approaches for sustained competitive advantage.

• Professional & Technical Skills: -

• Must To Have Skills: Expertise in Helix ITSM.
• Good To Have Skills: No Technology Specialization.
• Strong understanding of IT service management principles and practices.
• Experience in providing ongoing support to clients and ensuring the smooth functioning of systems and applications.
• Solid grasp of ITIL processes and procedures.
• Excellent communication and interpersonal skills.
• Management and support of the Helix applications necessary to support the agreed level of availability and to undertake patching, updates, and code promotions
• Responsible for ongoing data configuration of your Helix applications Serve as a subject matter expert for Confidential and other ITSM tools. Troubleshoot and resolves system and transaction issues.
• Additional Information:
• The candidate should have a minimum of 3 years of experience in Helix ITSM.
• The ideal candidate will possess a strong educational background in technology and information architectures, with a proven track record of delivering impactful solutions.
• This position is based at our Chennai office.