Location
Delhi | India
Job description
Company Overview
Hindustan Recruitment is a leading provider of Human Resources Services in India. With a strong focus on customer care and satisfaction, we strive to deliver exceptional service to our clients. Our team of dedicated professionals is committed to meeting the unique needs of each customer, ensuring their success and growth.
Role And Responsibilities As a Customer Care representative, your main responsibility will be to provide excellent customer service and support to our valued clients. Specifically, your role will involve:
- Answering questions about our company's products or services: You must have a thorough knowledge of our offerings in order to provide accurate and helpful information to customers.
- Processing orders and transactions: This includes receiving, processing, and managing incoming orders, as well as handling any cancellations, returns, or exchanges.
- Resolving issues and troubleshooting technical problems: You should have the ability to address and resolve product/service issues, as well as troubleshoot any technical problems customers may encounter.
- Delivering up-to-date information about our offerings: You will need to stay informed about our latest products and services, and provide customers with accurate, relevant information.
- Providing proactive customer outreach: In addition to addressing customer inquiries, you will proactively reach out to customers to ensure their satisfaction, address any concerns, and build strong, long-term relationships.
Candidate Qualifications To be considered for this role, you should meet the following qualifications:
- Minimum one year of experience in customer support or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Ability to work independently and handle multiple customer inquiries simultaneously.
- Strong attention to detail and accuracy.
Skills: communication,knowledgeable,technical assistance,proactive customer outreach,customer support,product returns,handling order cancellations,customer success,processing orders,customer care
Job tags
Salary
