MothersonSumi INfotech Designs Ltd. (MIND)
Location
Noida | India
Job description
As a ServiceNow Architect specializing in ITSM and ITOM, you will be instrumental in shaping our IT service delivery capabilities and optimizing our IT operations using the ServiceNow platform.
You will work closely with cross-functional teams to design and implement robust, scalable, and efficient solutions.
Key Responsibilities:
Solution Design: Lead the design and architecture of ServiceNow solutions for ITSM and ITOM, aligning with industry best practices and business needs.
Custom Development: Oversee the development of custom applications, modules, and workflows within the ServiceNow platform to support IT service delivery and operations.
Integration Management: Architect and manage complex integrations between ServiceNow and various IT systems, including configuration management databases (CMDBs), monitoring tools, and other ITOM components.
Platform Governance: Establish and enforce governance policies, security standards, and best practices for the ServiceNow environment, ensuring compliance with ITIL and ITSM frameworks.
Performance Optimization: Continuously assess and optimize the performance, scalability, and reliability of ServiceNow in the ITSM and ITOM domains.
Project Leadership: Lead and manage ServiceNow implementation projects, collaborating with stakeholders, conducting workshops, and ensuring successful project delivery.
Technical Leadership: Provide technical leadership and mentoring to ServiceNow development teams, driving the adoption of best practices and architectural guidelines.
Documentation: Create and maintain comprehensive documentation of platform architecture, configurations, and integration strategies.
Vendor Collaboration: Maintain relationships with ServiceNow vendors and stay updated on platform updates, new features, and emerging technologies.
Training and Knowledge Sharing: Conduct training sessions and workshops for IT teams and stakeholders on ServiceNow ITSM and ITOM capabilities.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Proven experience as a ServiceNow Architect with a focus on ITSM and ITOM, with at least [X] years of hands-on experience.
ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) certifications are required. Certified Application Architect (CAA) or Certified System Architect (CSA) is a plus.
Strong knowledge of ITSM and ITOM processes, ITIL best practices, and ServiceNow platform capabilities.
Expertise in ServiceNow development, scripting (JavaScript), and custom application design.
Extensive experience with integration methods, including REST, SOAP, and MID Server.
Exceptional problem-solving and analytical skills.
Strong communication and leadership abilities.
Ability to work collaboratively with cross-functional teams and stakeholders.
Job tags
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