Lead Professional Services Consultant SD WAN
Location
Noida | India
Job description
Your Career
The Professional Services Consultant is an integral part of our mission within our Professional Services team. As a Consultant, you will provide remote deployment and configuration expertise relating to Palo Alto Networks solutions. You will function as the product's Subject Matter Expert and will interact directly with the customer's personnel and project teams providing leadership, technical direction, interpretation, and alternatives to our best practice deployment methodology. This is a highly technical, hands-on role and you will develop and maintain expertise level skill sets on our products and solutions deployed within the customer's environment.
Your Impact
- Provide leadership to the team on technical issues
- Migrate customers from legacy routing technologies to Palo Alto Networks SD-WAN platforms
- Lead and coordinate the installation of Palo Alto Networks SD-WAN products, including equipment and software as coordinated through the Professional Services team
- Hosting preinstall meetings/conference calls for design and planning the installation with the customer
- Installing, configuring, and testing the network to the plan
- Submitting post-install documentation as required and provide closure concerning any remaining action items
- Perform onsite troubleshooting when required as part of the defined scope of services
- Perform after-hours on-call support (as scheduled)
- Be the Subject Matter Expert to the Customer as related to PS engagements for SD-WAN products.
- Take every opportunity to maintain proficiency and increase the level of knowledge on Palo Alto Networks SD-WAN products, software, and services
- Make key product and solution recommendations around ease of use and represent customer needs
- Ensure customers can grow at the pace of business
- Ensure client needs are met and deliverables produced on time according to specified project deliverables/scope
- Clear and consistent communication with customers, Sales and Professional Services Project Management and Management team
- Develop / Share reports
Your Experience
- Experience deploying and configuring SD-WAN technologies, preferably CloudGenix and PanOS native environments
- Application Delivery expertise - L7 SLB / Global SLB / Traditional Link LB
- Application Performance Monitoring expertise - Response time metrics, Application identification
- Packet capture analysis / fault isolation and remediation
- Network Security expertise (IPS/IDS, ZBFW, NGFW)
- In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP)
- Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN)
- Global-scale network design
- Demonstrable Virtualization experience (VMware/Microsoft/Citrix/Linux KVM)
- Desire to learn on your feet and thrive on the bleeding edge of networking
- Effectively handle multiple projects and work calmly under pressure
- An excellent writer, with strong verbal communication skills, with proven ability to communicate to senior leaders and technical peers
- Provide after hours and weekend on-call support as needed to support maintenance activities
Education
- BE / B.tech / BS in Computer Science or equivalent experience or equivalent military experience required
The Team
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign - it evolves.
As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
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