Location
Nagpur | India
Job description
Job Description (Posting).
MUST Have Primary Skills Minimum 6 to 8 years experience in Storage administration experience in one or more SAN enterprise/midrange technologies.
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B.E., B-Tech
Skill (Primary)
EIS-Storage-Netapp
Job tags
Salary
