Deluxe
Location
Bangalore | India
Job description
Oversee the end-to-end production lifecycle of subtitling project s allotted
Accountable for on time delivery strictly respecting project milestones, procedures, and client specification
Processing new project s that come in from the Client Services team
Ensures all emails/queries are answered to promptly
Liaising with the ACs on determining workflow and steps to be followed for all project s being assigned to them
Creating detailed POA and clearly communicating information about project s in the pipeline to other departments, external users (editors and translators) and the global team in different time zones.
Runs a daily report from the Table Dashboard for their projects, ensuring all work in progress tasks are on track
Doing a secondary sync check on the proxy and doing an asset check on scripts provided, before launching a project
Updating work trackers (where required and present) to ensure project s are being assigned to users in a timely fashion and to denote accurate status of project s
Should escalate to SME and above, where project delays and complications are going out of their span of control
Should resolve all payments regularly, and ensure there are no pending payments at the end of the month
Involved in daily communication and follow-up to ensure each project flows smoothly within the timeline, receives adequate checks, and is completely ready for delivery on time.
May need to dial into production calls outside the current work shift.
Communicate to translators, send out availability requests as needed
Should complete a comprehensive handover to the next shift, when required , before logging off for the day
Remains flexible and puts the needs of the client first, this may involve working outside shift hours to ensure deliveries are met
Excellent, transparent, and timely communication skills
Must attend production calls during one's shift as needed
Align and adhere to the Tiering model in place by taking up the relevant courses and tests as needed
Job tags
Salary
