ATech
Location
Lucknow | India
Job description
Title : Systrack AdministratorJob description :Role and Responsibilities :This role is required to :- Provide Quality support with a high degree of customer service, technical expertise and timeliness- Provide Architectural and Governance leadership for planning, designing and supporting of existing/deployed DWP tools- Need to be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers- Onboard new accounts to the operationalization team post tool deployment completion, ensuring smooth handover from deployment architects- Communicate roles and responsibilities to the new onboarded tool admins/SMEs- Obtain necessary approvals from SSM (Service Success Manager) and SSH (Service Success Head) prior to tool onboarding- Develop and maintain status tracker for all in scope accounts- Work closely with the Admin/SMEs to review the data analysis and scripting opportunities identified to reduce the cycle time or automate the workload- Work closely with developers to get the required scripts created and implemented- Conduct periodic maturity assessments for the tools in scope and identify the areas of improvement- Conduct periodic reviews with SSM and share the results of maturity assessments and improvement opportunities- Conduct periodic reviews with the customer stakeholder along with the SSM to share the value driven by the operationalization initiatives- Work closely with the OEMs for any new update or enhancement and escalate any issues identified immediately- Engage management if any deviation to set scope and metrics is identifiedQualifications and Education Requirements :- Minimum 4 years of experience in Infrastructure Technology- Minimum 2 years of experience in delivering EUC/DWP services- Should have worked and be open to work in a 24x7 environment- Ability to communicate effectively with end users, business owners, developers and various levels of management- Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables- Demonstrates initiative and ability to accomplish aggressive project goals when necessary- Comfortable working in a fast paced, Dynamic environment and developing flexible solutions to meet evolving business requirements- Thorough understanding of End user Compute portfolio and products with the ability to deliver detailed technical documentationPreferred Skills :Technical Skills required including but not limited to :- SCCM- Microsoft Windows, Apple Macintosh design architecture and deployment methodologies- Knowledge of modern Microsoft management platforms like InTune, SharePoint- Understanding of active directory- Understanding of Citrix and other remote/virtual desktop technologies- Basic understanding of SQL- Basic understanding of PowerShell or any other scripting language- Hands on experience on Microsoft Excel and PowerPoint- Hands on Experience with different ITSM tools like ServiceNOW, BMC Remedy etc. (ref:hirist.tech)
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