Customer Care Collections Representative - AR Callers
NTT Data Information Processing Services Private Limited
Location
Chennai | India
Job description
Dear Candidates,
Greeting from
NTT DATA , We are happy to take your profile for a wonderful career with
NTT DATA .
Job Title: AR Caller Experience: 0 - 3 Years of Experience (Freshers can also apply) Shift: US Process (Night Shift) Work Location: Chennai - DLF Cybercity Mode of Work: Work From Office
Mode of Interview: Walk-in Interview
Interview Time: 10.00AM - 01.00PM
Interview Venue: DLF Cybercity - NTT Data Inc. - 7th Block, 2nd Floor
*** While coming to office carry the hard copy of your own Resume/CV and any one Government ID Proof***
In these roles you will be responsible for: - Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
- Analyzing medical insurance claims for quality assurance
- Resolving moderately routine questions following pre-established guidelines
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
- Identify the outstanding claims with payers through the reports from clients
- Place calls with payers with regard to outstanding claims
- Document the details of the calls made to payers in DBPMS and the client software
- Coordinate with the team leader in following the processes
Requirements for this role include: - Ability to work regularly scheduled shifts from Monday-Friday 08:00pm to 06:00am IST.
- University degree or equivalent that required 3+ years of formal studies of the English language.
Regards,
Vignesh M | Talent Acquisition
Job tags
Salary
