Mehta Infocom Pvt Ltd
Location
Mumbai | India
Job description
Company Description Mehta Group is a single window solution provider for most of the requirements in Telecom, ISP, Cable TV Digitization, and IPTV/OTT Customers & Industries with the best of products & services for more than 3 decades. We are Value Added Resellers for lots of International and Domestic Manufacturers on PAN India Basis. We serve the industry with our prompt and rapid services in all segments with our pre & post-sales team as well as well-trained support & service backup. Our product range consists of HFC Cables, Splice Test & Measurement equipment, CATV Headend equipment, STBs, IPTV/OTT solutions, Gaming, Core & Access Networking, FTTH & Broadband equipment, Wireless Radios and other related passives & accessories. We are also in the Service business for Telecom companies throughout India. We provide Turnkey Solutions for the Telecom industry. Providing services like - Execution of OFC Based Backbone and Backhaul Networks. Operation and maintenance (O & M) of OFC-based long-distance networks. Planning, engineering, and execution of OSP projects. Infrastructure development and civil services related to telecom Network Projects. We have rich experience-based expertise in end-to-end solutions provided in all mentioned verticals.
Role Description This is a full-time on-site role for a Technical Support Specialist located in Goregaon. The Technical Support Specialist will be responsible for providing customer support (Technical), troubleshooting, and maintaining customer satisfaction levels along with Customer site visits for installation & Repairs. Daily tasks would include resolving technical issues via telephone, email, or site visit (field support) providing solutions for customer inquiries, and escalating unresolved issues as necessary. Qualifications Strong technical support skills with experience in troubleshooting, and analytical skills Excellent customer support skills with experience in customer satisfaction Good verbal and written communication skills Bachelor's degree in Computer Science, Electronics or Electronics and Telecommunication Engineering, or any related fields. Industry-related certifications are beneficialJob tags
Salary
