Service Manager

Location

Indore | India

Job description

• Improving customer service experience, create engaged customers and facilitate organic growth.

• Taking ownership of customers issues and following problems through to resolution

• Setting a clear mission and deploying strategies focused towards that mission

• Client management Job brief

• Improve customer service experience, create engaged customers and facilitate organic growth

• Achieving Client KPI S

• Take ownership of customers issues and follow problems through to resolution

• Set a clear mission and deploy strategies focused towards that mission

• Develop service procedures, policies and standards

• Keep accurate records and document customer service actions and discussions

• Analyze statistics and compile accurate reports

• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

• Keep ahead of industry s developments and apply best practices to areas of improvement

• Control resources and utilize assets to achieve qualitative and quantitative targets

• Adhere to and manage the monthly billing

• Maintain an orderly workflow according to priorities

• Requirements and skills

• Proven working experience as a Customer Service Manager of Calls & mails Inbound experience (Manager experience 3 year +)

• Experience in Incident logged tool

• Chain management experience tool

• Excellent knowledge of management methods and techniques

• Proficiency in English

• Working knowledge of customer service software, databases and tools

• Awareness of industry s latest technology trends and applications

• Ability to think strategically and to lead

• Strong client-facing and communication skills

• Advanced troubleshooting and multi-tasking skills

• Customer service orientation

• BS degree in Business Administration or related field

• Good people management skill .

Job tags

Salary