Help Desk Coordinator

Location

Ghaziabad | India

Job description

Company Description

Regard Network Solution Pvt. Ltd. is a technology solutions company specializing in the design and deployment of data center solutions, surveillance solutions, biometric attendance solutions, structured cabling and network solutions, UPS solutions and other IT solutions. The company is located in Ghaziabad.

Role Description

This is a full-time on-site role for a Help Desk Coordinator. The Help Desk Coordinator will be responsible for providing technical support and help desk support to internal employees, troubleshooting issues with hardware and software, and effectively communicating solutions to end-users. The Help Desk Coordinator will also be responsible for analyzing issues, identifying trends, and creating documentation to improve processes and procedures.

Qualifications- Any Graduate (B.Sc/BCA/B.Tech/Diploma)

Interns/Freshers/ maximum 1-2 year experienced can apply

• Technical Support, Help Desk Support, and Troubleshooting skills
• Strong communication skills, both written and verbal
• Analytical skills to identify and resolve issues
• Experience with ticketing systems and remote support tools
• Excellent customer service skills
• Bachelor's degree in Computer Science, Information Technology, or related field

Job tags

Salary