WaferWire Cloud Technologies
Location
Hyderabad | India
Job description
Hello ,
Greetings! My name is Sinu, I am a Technical Recruiter at WaferWire Cloud Technologies. WaferWire is looking for a Dynamics Technical Consultant. Dynamics CE/CRM Technical Consultant HYD Role Description Dynamics 365 CE professional in a customer support-focused role. Leverage your expertise to address complex client issues, provide guidance to the team, and handle day-to-day operational challenges for our diverse clientele. Problem-Solving Expertise: As a seasoned consultant, you will excel in problem-solving, offering innovative solutions to various client challenges. Mentorship and Team Support: You will play a crucial role in mentoring team members, offering guidance and insights to enhance their problem-solving capabilities for our clients. Consulting Lifecycle Involvement: Engage throughout the consulting lifecycle, contributing your expertise to different phases. This includes defining problems, proposing solutions, and actively participating in development, configuration, and deployment of comprehensive solutions. Business Process Consulting: Take a lead role in business process consulting, effectively defining problems and creating strategic solutions. Guide project teams, ensuring adherence to project processes and deliverables. Client Engagement and Training: Contribute to proposal development, client training, and project scoping, showcasing your expertise in shaping value-adding consulting solutions. Capability Building: Internally, aid in capability building, sharing insights and knowledge to enhance our team's skill set and ensure we stay ahead of the evolving global landscape. Join us at Waferwise and be a vital part of a team dedicated to delivering exceptional consulting solutions, meeting the dynamic needs of our clients on a global scale. Qualifications Required: Experience: 5+ years implementing Microsoft D365 CRM or earlier versions 3+ years leading implementation/support teams Implementation Experience: At least 3 full lifecycle implementations with Microsoft D365 CRM Business Understanding: Understanding client businesses, gathering project requirements, and conducting gap analysis Solution Implementation: Successfully implementing practical business solutions using industry best practices Post Go-Live: Post go-live customer support experience Functional Focus: Implementation and support of Dynamics 365 Sales, Marketing, Customer Service, Field Service, Project Service automation. Module Operations: Designing, configuring, and testing core Dynamics 365 CRM Data Handling: Experience with Data Migration Cutover Expertise: Experience handling Phased Cutover implementations along with cutover planning Documentation: Converting requirements to functional specs and creating comprehensive functional design documents Project Presentation: Leading Conference Room Pilot (CRP) and system walkthrough presentations showcasing Microsoft D365 FO’s capabilities Client Guidance: Assisting customers in understanding out-of-the-box system capabilities and advising on optimal utilization through creative configuration Documentation Preparation: Preparing Discovery Documents on various issues and functional specifications for customizations required for Dynamics 365 ERP implementations Technical Skills Dynamics 365 Customer Engagement- Customization & Configuration, Plug-ins, Workflows, JavaScript. SaaS Environment management, Microsoft SQL, Reporting Services, Web Development (ASP.NET, ASP.NET MVC, Web Services, HTML5, Javascript, JQuery, KnockoutJS, SignalR) XRMToolskit, Ribbon workbench Soft Skills Communication: Strong written and verbal communication skills Client Interaction: Willingness to participate in client discussions at various stages of the project or support process Analytical Skills: Assessing support statistics and preparing detailed reports on the findings Team Management: Overseeing and evaluating ongoing training efforts within the team, managing the customer support department's budget Issue Resolution: Responding to escalated customer support issues Conflict Resolution: Demonstrated arbitration skills with the ability to remain impartial Adaptability: Capacity to accept and utilize constructive criticism Client Engagement: Strong client interfacing and articulation skills regarding business value delivery, acting as a primary liaison and contact accountable to customers to ensure expectations are properly set, met, or exceeded.Job tags
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