Location
Chennai | India
Job description
Job Description
We are looking to hire an experienced process associate to monitor, improve and maintain our organization processes. The job involves
auditing operations teams` & system outputs, suggesting and implementing process/system improvements, and identifying emerging process performance trends . You will be responsible to audit, track and maintain the quality metrics of assigned processes.
The individual will interact with the business, automation & technology teams to help drive operational and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve process goals, actively seeks to understand Xeragos core values and translates those into everyday practices. Ultimately, a top-notch Process Associate ensures the smooth running of the companys processes to improve TAT, quality, customer satisfaction and reduce costs.
Responsibilities And Duties - Keeping a track of any delays and obstacles in the overall process
- Examining and suggesting process improvements and upgrades
- Ensuring that all the Xerago processes across all department meets the security and industry standards
- Staying up-to-date with the new IT process trends and technologies
- Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require.
- Manage everyday work activities and informed supervisor appropriately.
- Administer and collect all metrics on processes and identify data points to improve all processes.
- Perform quality check assessment on all processes of various associates.
- Documents all process on a regular interval and update, collate metrics from various associates and prepare appropriate reports.
Requirements - Bachelors degree in Business Management, Process Management, Business Administration, or equivalent
- Proven work experience as a Process Associate, Production Associate , or similar position in the IT industry
- Excellent analytical and troubleshooting skills
- Good time management and organizational skills
- Highly motivated and detail-oriented individual
- Ability to work independently and collaboratively
Job tags
Salary
