Customer Service Executive - Implant
Colgate-Palmolive (India)
Location
Mumbai | India
Job description
As a Customer Service Executive, the incumbent has to facilitate the Modern Trade/Comm team in meeting its Targets and ensure CS&L delivers on service levels to the customers of the company, at the lowest Supply chain costs
- They should be driving Master data governance and service levels for Modern Trade by continuously engaging with multiple collaborators like Customer counterparts, KAMs, DTMs, CSMs and CP warehouse personnel
Responsibilities: 1. Master Data Maintenance at customer's end/ our SAP system
- Monthly Master Files and communication with follow ups
- Monthly FR loss details to the customer
- GS1 Maintenance for all applicable customers
- Updating DT article master & Sharing with Customers & DT DEOs
- Promo Communication to WHs
- Stock Reservation
2. NPI Management - Listing status with customers/Standard form
3. Fill Rate Analysis & Insights - Daily Analysis of stock out items
- Weekly/Monthly Fill Rate reconciliation as per the customer need
- Loss parameter monthly trends
- Proactive communication to customers on potential availability gaps
4. Returns Analysis - Root Cause Analysis
- Customer communication and Liaison
5. Ad Hoc Customer Requirements - Data / Reports
- Event PO Billing Tracker
6. Weekly Customer Meetings - Fill rate reconciliation discussion
- NSO update
- Operational challenges
7. Miscellaneous - Appointment Issues
- Unloading Challenges
- ASN / EDI Issues
- ASN Failure in Reliance
- EDI generation issue - Incorrect quantity conversion
- ZOED maintenance for new locations
- PO not reflecting in SAP
- IDOC failure flagging and RCA
Job tags
Salary
