country Inn and Suits by carlson manipal
Location
Mangalore | India
Job description
Participates in the development and implementation of strategies Front Office and Concierge that support achievement of the hotels goals
Manages the operation of the front office and related areas during assigned shifts
Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guests expectations
Provides employees with the information needed to perform their job effectively
Assists in all administrative and statistical analysis of department operations
Performs all Human Resources related functions within the Front Office Department, including recruitment and selection, performance management, training and counselling
Greets all arriving VIPs, is visible and in contact with guests in a public relations capacity. Logs any points of concern and promptly resolves/actions requests of guest as a First Effort priority. Follow up call(s) are to be made to ensure the guests expectations are met and exceeded.
Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome
Keeps Manager promptly and fully informed of all problems or unusual matters of significance
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
At all times projects a favourable image of the Hotel to the public.
Knowledge of Opera.
Opera ,Front Desk and Executive
Designation: Duty Manager
Vacancies: 2
Experience: 1.0 Year(s) - 5.0 Year(s)
Telephonic Interview scheduled. Apply now and attend interview.
Job tags
Salary