Apna Mart
Location
Bilaspur | India
Job description
Job Title: Area Operation Manager Company: Apna Mart Job Location: Bilaspur, Chhattisgarh Salary Bracket- 5L to 7L per annum
About Apna Mart: Apna Mart is a fast-growing quick-commerce startup focused on catering to the needs of Tier 2 and Tier 3 cities in India. We are dedicated to providing a seamless shopping experience with swift delivery services, bringing the convenience of quick-commerce to the doorstep of every Indian. Responsibilities The candidate will assist the top-management in developing operations strategy for effectively scaling the operations. The candidate will be required to design processes, optimise operations and effectively launch and implement various operations strategies for the company. The candidate will proactively collect feedback and will be responsible for tweaking processes to make them robust. Proven leadership capabilities with ability to lead cross functional teams using strong planning and organizational skills. Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals. Ability to evaluate and manage the resources and processes required for the successful completion of projects. Ensuring that the individual branches focus on Safety, Quality, Customers Service, and Profitability. Work to ensure that we are delivering an excellent customer experience and address escalated customer concerns as necessary . Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning. Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction. Monitor real time service levels and schedule adherence . Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems. Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change initiatives as required. Perform ad-hoc analysis and reports based on business needs. Qualifications Prior experience in process design and operations implementation (preferably in Retail Supply Chain) Must have Graduation/Post Graduation degree. Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals Must have ability to multi-task, manage multiple stores and establish priorities Good leadership skills (Experience in managing blue-collared employees is a big plus) Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills Attention to detail and ability to critically think through and resolve problems; Strong people management skills; Good in conflict management; Result oriented individual Understand lean operations strategies (especially concepts relevant to services industry) Able to come up with new ideas to improve customer performance standards Interested candidate can share their resume to [email protected] or directly apply for the job.Job tags
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