Associate Director/ Director - Account Management
Location
Gurgaon | India
Job description
The Associate Director/ Director - Account Management role is an ownership-driven managerial profile that would involve end-to-end responsibility of every client working with us in association with our team of account executives.
For this position we are looking for a high-energy self-starter with the ability to structure and manage the enterprise account management function in VDO.AI and enable us to deliver top-notch, prompt support and grow existing business with the clients. This involves managing partnership relationships with clients of all sizes, including top tier clients across multiple geographies.
Responsibilities:
- Manage a large team of direct reports, including their ongoing development, as well as recruit, hire, and train talent to support continued team growth
- Oversee relationship management of a large book of publisher accounts, ensuring excellent service, aiding in relationship growth and hitting/exceeding revenue targets through optimizations and cross-sales/upsells
- Ensure operational excellence as primary technical escalation point for team, including new publisher onboarding of header bidding integrations, performance optimization, and technical troubleshooting
- Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
- Develop a culture of collaboration and accountability across the team
- Collaborate with Publisher Development team and Product Commercial Leads to find additional opportunities and assist in upselling
- Work closely with the Advertiser Solutions and Tech Ops teams to create win-win solutions for both the demand and supply side
- Oversee data hygiene and reporting of team's publisher accounts, customer data, Opportunity pipeline, Case workflow, and publisher performance & revenue data
- Identify product enhancement opportunities and liaison with Product Managers to strengthen and innovate VDO.AI's Product offering
Requirements:
- Minimum 8 years of relevant programmatic ad tech work experience in the digital advertising industry viz., a demonstrated experience in publisher relationship management, including excellent service, relationship growth, and cross-sales/upsells
- Previous management experience required (manager, lead or supervisor role); Experience leading a large team preferred
- Strong analytical thinking abilities, project management and organization skills
- Advanced publisher performance optimization and reporting skills
- Ability to present clear project plans and communicate with teams to reach desired results
- Proficiency in MS office products, including Excel and PowerPoint
- Passionate about working in a fast-paced and fluid environment
- Proactive, quick learner, detail oriented, strong problem-solving skills
About our parent brand - Z1 Tech:
Z1 Tech (Great Place to Work-Certified™) is a technology first company which strives to innovate digital advertising and marketing to streamline automation in favour of humankind. Our mission is to build for the future. We believe in trying to play where the technology is going, not where it has been. This has enabled us to bet on the future and build successful brands like VDO.AI, Plunic, Receptix and Jnee. Our offices are located in the US and in India (Gurugram).
At VDO.AI, we think innovatively. We are diverse and celebrate each other's achievement and knowledge. We believe that equality in the workplace drives progress and works as a catalyst to holistic growth. Started with just 5 core members, we are now a team of over 150 people who adhere to different values, beliefs, experiences, backgrounds, and preferences, it still seems like day one.
We're committed to creating a dynamic work environment that values diversity and inclusion and represents employees across various skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations, and gender identities.
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