Upwork
Location
New Delhi | India
Job description
Upwork, in collaboration with a leading American multinational technology company, is looking for English-speaking Microsoft 365 Business Advisors to work Monday to Friday between 5 pm and 1 am UTC . This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.
About Upwork: About the Role:
We are looking for skilled and experienced Microsoft 365 Business Advisors – Engineers who
will act as ambassadors for our customers' journeys. In this role, you will be responsible for
providing detailed, consultative advice and support, focusing on understanding and achieving
customer goals with their Office 365 subscription
What you'll do:
Actively engage with customers to understand their business objectives and how
Microsoft 365 can support their goals.
Educate customers on Microsoft 365 products and services, guiding them on best
practices for improving productivity and collaboration.
Assist customers in evaluating the potential benefits of a Microsoft 365 subscription,
providing personalized recommendations and tailored demos.
Advise on different subscription plans and features, helping customers choose the best
option for their needs and budget.
Guide customers through new subscriptions or enhancing existing ones, including step-
by-step instructions and troubleshooting.
Stay updated on the latest Microsoft 365 updates and enhancements, and communicate
these effectively to customers.
Document technical issues and solutions in a knowledge base.
Collaborate with other technical support engineers to resolve complex technical issues.
Ensure a high level of customer success, with a focus on moving customers from grace
period to perpetual usage and increasing license utilization.
Technical advisory or implementation experience in a Microsoft 365 environment.
Strong consultative and chat communication skills, emphasizing clarity, empathy, and
professionalism.
Preferred certifications: MVP, MCT, MCSA, MCSE (not mandatory).
RAVE experience (a plus but not required).
Device Specifications:
Why Choose Us?
Job tags
Salary