HNM Solutions
Location
Gurgaon | India
Job description
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Microsoft SQL Server Database Administration Good to Have Skills : IBM DB2, Oracle Applications DBA Job Requirements : Key Responsibilities : 1Respond to user/client escalations and engage functional escalation and Management escalation as required2 Manage requests incidents on ITSM tool3 Implement the changes as applicable, test the changes and handover to customer4 Prompt handling of all /incidents/problems/SRs in order to minimize the impact of incidents upon client end service quality5 Required for easy transition into role and join on-call group which is high priority6 Consequently identifies opportunities to improve operations Technical Experience : 1 Good knowledge on MySQL, DB2, Microsoft Azure Databases Infrastructure, PostgreSQL Administration,MongoDB Administration etc. 2 Database Backup and Recovery 3 Optimizing data warehouse, lake and other storage. 4 Hands on experience on Microsoft SQL Server Database servers and Oracle DB servers 5 Good knowledge on Specialized Data Handling and Implementing data policies, procedures, standards and Capacity planning. Professional Attributes : Good communication skill, Leadership skills, team handling skills, team building, analytical skills and good presentation skills and ability to work independently Educational Qualification: Bachelor's degree Additional Info : Willing to work in 24/7 support rotational shifts
Job tags
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