IT Support Analyst

Xpheno

Location

Bangalore | India

Job description

Providing onsite IT support in our Bangalore office, with 1200 users.
Provide remote support to employees in India.
Maintain and support the Audio / Video system, located in conference rooms.
Provide management with regular reports of the support given onsite, status of the incidents, and pending tasks.
Work with global projects as requested, as part of Global Technology and Security initiatives
Coordinate escalation of major issues with Level 3 operations, engineering and other business owners.
Onboard new hires, providing users with the tools needed to start being productive from day one.
Reimaging and installing tools in new acquired assets (Windows and Mac)
Perform various system administrator tasks, using Active Directory, PowerShell, and Exchange Management console.
Create training materials, using standard templates, for use by IT Support teams and end users; perform content reviews and update as needed.

Basic Qualifications

Demonstrated technical troubleshooting skills in various environments (Windows, Mac, networking, virtualization and security).
Excellent problem solving, analytical, and verbal and written communication skills in the everyday environment.
A solid understanding of most major operating systems, Active Directory, and networking technologies.
An up-to-date understanding of imaging technologies.
A basic understanding of telephony components.
Solid proficiency in hardware and software troubleshooting.

Job tags

Salary