L1 Technical Support Engineer

Location

Pune | India

Job description

Job Title- Technical Support L1

Location-Work form Office [Pune]

Package: Up to 2-3 LPA

Experience: 0-1 (Fresher)

No. of Openings : 3

Job Type: Full-time

Responsibilities:

• Customer Support:
• Provide first-level technical support to clients via phone, email, or chat.
• Assist users in resolving hardware and software-related issues.
• Ticket Management:
• Log, track, and manage support tickets to ensure timely resolution.
• Prioritize and escalate issues as needed.
• Documentation:
• Maintain accurate and up-to-date documentation of support processes and solutions.
• Remote Assistance:
• Offer remote assistance to clients for problem resolution.
• Utilize remote desktop tools to troubleshoot issues.
• Communication:
• Communicate effectively with clients to gather information and provide status updates.
• Collaborate with team members for complex issue resolution.
• Basic Network Support:
• Provide basic assistance with network connectivity and configuration.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong passion for technology and a desire to pursue a career in IT support.
• Excellent communication skills, both verbal and written.
• Basic understanding of computer hardware, operating systems, and common software applications.
• Eagerness to learn and adapt to new technologies.
• Customer-focused attitude with a commitment to providing excellent service.

Why Join Us:

• Opportunity to bridge the gap between between technology and business, contributing to the seamless integration of technical solutions.
• Work in a collaborative and supportive team environment that values open communication and mutual support.
• Professional development and learning opportunities.

Shift Timing: Rotational

Working days: 5

Immediate joiner preferred

Job tags

Salary