Location
Udaipur | India
Job description
Company Description
Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.
Job Description
As the Director of Operations, you will display strong operational, analytical, organizational, and administrative skills to ensure guest satisfaction and contribute to the success of the hotel.
Key Expectations:-
- Lead team to exceed total budgeted revenues
- Strategize and manage footfall at hotel
- Contribute to the hotel achieving budgeted GOP
- Lead the hotel in absence of General Manager
- Drive self education to become a General Manager
What You Will Be Doing:
- Director of Operations leads and supervises all relevant activities in operations departments and manage overall operations in absence of General Manager
- He/she is mainly responsible for the commercial results of operational departments.
- He/she always keeps close contact with the General Manager and co-ordinates relevant activities to improve commercial and other results
- Ensures that the hotel consistently disposes of adequate, motivated and skilled personnel at all levels.
- He/she personally cares about the Management Development within his/her area of responsibility, encourages and evaluates candidates on a regular basis.
- He/she also acts as the 'Ambassador' for Raffles brand in maintaining good and regular relation with the owners or the representatives of the owning company
- In performing these duties he/she shall at all times maintain good relations with his/her super the Department Heads as well as the local authorities and other key persons On- going self - driven education on hotel, hotel industry, local market, and technology
- Handle guest interactions professionally and appropriately
- Effectively communicate with other hotel departments, regional, and corporate teams
- Be a champion of Raffles brand belief, and live the Accor Values at all times
Key Qualifications:
- Bachelor's Degree/Masters Degree from a reputable hospitality school preferred
- Minimum 15 years of total experience with strong operations background and previous experience in heading Food and Beverage operations will be preferred.
- High degree of professionalism with strong understanding of hotel operations and business acumen
- Excellent reading, writing and oral proficiency in English language, knowledge of Fresh language can be added advantage
- Ability to communicate in a local language where the hotel operates is desirable
- Strong working knowledge of Digital tools
- Strong leadership, interpersonal and training skills.
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Talent Required
- Professional, Ethical, Honest, Trustworthy, Enthusiasm and Positive Attitude
- Confident yet Humble, Self-Aware, Competitive, Goals and Results Oriented
- Natural Intuition, Anticipates Needs, Problem/Puzzle Solver Strategic, Sees the Big Picture
- Self-motivated, Hard Working, Quick learner, Strives to Keep Learning
- Cares for Others: Team Members and Guests
- Prioritizes First, then Acts
Your Team and Working Environment:
- You would be reporting to the General Manager of the hotel
- While reporting to general manager, you will be responsible for operations of the hotel
- You have to manage the Leadership team of Front Office, Housekeeping, Food and Beverage, Culinary and Spa.
- Ensure Leadership team is well aware of business forecast and strategies of the hotel
- Liaise with the corporate office team to integrate the India and South Asia revenue management strategy
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
Occupational Health & Safety Employee Responsibility
All employees to safeguard their health and safety and the health and safety of others in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
Qualifications
- Bachelor's Degree required, Master's Degree preferred
- 10-12 years minimum work experience, preferably in education and/or business or operations management
- 2 years minimum work experience managing a team and large projects with financial oversight and budget management
- Strong project and time management skills ability to effectively backward plan, juggle multiple priorities with great attention to detail and deliver consistent and timely results
- Strong strategic and analytical skills with an aptitude for systems-building
- Strong ability to proactively solve problems and make decisions quickly
- Team player with strong interpersonal and stakeholder management and relationship building skills
- Ability to lead, influence, and hold others accountable to high standards of excellence
- Excellent organizational, verbal, and written communication skills
- Proficient in Microsoft Office Suite
- Desire to continuously learn and increase effectiveness as a professional
Additional Information
BENEFITS:
An opportunity to be with world's preferred hospitality company
Captivating and rewarding experience working alongside passionate professionals
Range of exclusive Heartist Benefits
Develop your talent through learning programs by Academy Accor.
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