Service Engineer

Location

Bangalore | India

Job description

The company is looking for an experienced and self driven tech support engineer who can offer on-site and off-site solutions for heat exchangers and refrigeration systems to the customers. The candidte should have good communication skill to interact with customers to provide information and procedures to address their concerns and requests. Responsibilities

Respond to customers complaint

Evaluate and resolve problems of customers

Inspect and review findings to determine the solution to the problem

Report common complaints of customers to top management in order to address the situation for future refrence

Help customers in resolving and troubleshooting technical and service related issues with refrigeration systems

Bachelor / Diploma degree in science or engineering

Multi lingual preffered- English, Hindi & local language

3 to 5 years experience in managing customers

Strong track record in managing customers complaint

Excellent written & verbal communication skill

Advance computer skill - Excel, Word and Power Point

Ability to thrive in ambiguous environment

Ability to mentor & coach

Job tags

Salary