Aces Global Consulting Pvt Ltd
Location
Bangalore | India
Job description
Job Description for Customer Service Associate
Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Malayam(plus)
Location:- Bangalore (WFO)- Need local candidates
Budget-upto 3.5 LPA
Experience-6 months-2 Years
Relevant experience-6 months is needed
Interview process-2 rounds Virtual & final round in person /onsite)
Notice period-Immediate joiners
Department : Finance
Skills Required: Customer Relations,Customer Relationship Management (CRM),Customer Service,Inbound Calls,Microsoft Excel,Microsoft Office,Online Chat,Oral / Verbal Communication,Outbound Calls
Role Customer Service Associate:-
- Work as a Customer Support Representative to answer and provide resolutions to IB/OB Calls , Emails , WA for query received from end Consumers
- Take full ownership and accountability of the assigned tasks
- Resolution & closures of tasks as per defined TAT Consumer
- Recording of data with accuracy on Tools set up for the department
- Go beyond an extra mile for any issue resolution by liaising with internal stakeholders
- Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers.
Successful Applicants:-
- Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Malayam(plus)
- Taking full Ownership & Accountability of issue resolution for driving Customer.
- A Go Getter who would very carefully Listen, Resolve, Escalate and Be the Reason, for driving Customer Happiness, Centricity and Obsession.
- Usage of tools like Excel and CRM
- Enthusiastic, willing to learn, multitask.
- Any HSC, Graduate & Post Graduate (Fresher or more 1-2 years of relevant work experience)
- Should have preferably worked in reputed Domestic/International BPO catering to customers through Multi/Omni channel medium.
Interested candidates can send their resume to [email protected]
Job tags
Salary
Rs 3 - 3.5 lakhs p.a.
