Home Credit India
Location
Gurgaon | India
Job description
Objective The objective is to appoint single point of ownership of all aspects related to Value proposition and implementation of Customer Mobile Application. Key Responsibilities Ownership of Mobile Application as product manager i.e define product proposition/implement and launch product/feature ,launch product , monitoring of product performance, ongoing product improvements based on production data and market opportunities. Responsible to evaluate various existing processes and fulfill the gaps by collaborating with solution teams to build the final set of recommendations. Responsible to break down various business processes with flow chart, Manuals and other documentation outlining current practices. Responsible to make necessary improvements to on or may steps to increase customer Satisfaction, Productivity, reduce costs, or improve time management. X` Work with cross-functional departments, e.g. Finance, Risk, Operations, CRM and Technology to deliver consolidated results & deliver unique & often complex solutions. Work on analytical capabilities to measure and evaluate performance . Act as a single point of contact for the Process Management activity and an enabler for the business. Generate documentation of existing/new processes and prepare detailed strategy to make necessary changes with the help of Technical team Conduct Ongoing Analyses and suggest improvements Lead and support single / multiple projects independently and should be a subject matter expert in all areas of Process management Track and report on status of development, quality, operations and system performance to management. Work closely with other business stakeholders in the definition of process & product features and requirements Present analyses, solutions and business cases to senior management Identify risks and issues in business processes and systems Desired Skills Experience in process design and implementation of digital consumer products or financial services, including cooperation with delivery teams. 8+ years of professional experience, including 6+ Years relevant experience in building digital consumer products or financial services Business Processes (e.g. digital lending, recharge & bill services, payments & e-wallets) Experience with large cross-functional teams to deliver products and projects on tight deadlines Good Team player who works well in collaborative and matrix management situations and possesses Organizational and leadership skills. Knowledge of product management and good experience in research & analysis. Experience with e-loans, e-payments systems is an advantage Work & training experience from an international environment is an advantage Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast- paced environment Strong relationship management skills and people agility, proactivity, drive forward, can-do attitude. Open mind, Quick learner, Confident and Self-motivated and highly energetic Target orientated and self-managed, good negotiator Advanced computer skills – (MS Word, Excel, Power Point, Outlook) is must, MS Visio is an advantage Excellent English communication skills (oral, reading and writing) are must.
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