SmartQ
Location
Bangalore | India
Job description
Experience: 3+ years in Engagement activities & Enhancing the client experience Requires travelling Looking for Immediate joiners
Job Description As a Client Experience Executive, you will play a pivotal role in ensuring exceptional service delivery and fostering strong relationships with our clients. You will be responsible for overseeing the end-to-end client experience, addressing inquiries, handling employee engagement, Business development activities and working collaboratively with internal teams to enhance overall client satisfaction. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to proactively identify opportunities to improve the client experience. What you will be doing: Work closely with Client Experience team to create an employee engagement and experience calendar for long-tail accounts. Coordinate with the events team while conducting events across client locations. Work on collecting feedback during event days to observe hits and misses for any events. Coordinating with multiple teams to understand the pulse of the client and work on client experience plans accordingly. Maintain and manage data for employee engagement activities to be implemented across client locations and generate revenue through events and creating cafeteria experiences. Regular visits to client locations to understand employee engagement scope accordingly. Work on fetching and onboarding new vendor contacts for employee engagement activities and D2C brands for promotional activities at the cafeterias. Help maintain a catalog of customized gifting solutions for existing and newly acquired clients. What you need to bring: · People-oriented and a good team player. · Result Oriented, be accountable and hold accountable. · Proven experience of 3-5 years in managing in a similar environment · Strong knowledge of Engagement activities · Exposure to business development channels Message from CEO: We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place. About SmartQ: We are a leading B2B Food-Tech company built on 4 pillars-great people, great food, great experience, and greater good. Solving complex business problems with our heart and analyzing possible solutions with our mind lie in our DNA. We are on the perpetual route of serving our clients wholeheartedly. Armed with the stability of an MNC and the agility of a start-up, we have spread across 17 countries, having collaborated and executed successfully with 600 clients. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru being our headquarters is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world's largest foodservice company – Compass group which has an annual turnover of 20 billion USD.Job tags
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