Itvedant Education Pvt. Ltd.
Location
Thane | India
Job description
1. Feedback Management - Review Collection: Develop and implement a comprehensive feedback management system to gather insights from various stakeholders. Analyze feedback data to identify areas for improvement and implement strategies to enhance overall operational efficiency. Collaborate with different departments to address concerns and ensure a positive experience for clients, employees, and other relevant parties. 2. Coordination with Trainers: Facilitate effective communication and coordination between trainers and other operational teams. Ensure trainers are equipped with the necessary resources and support to deliver high-quality training programs. Collaborate with the training department to identify training needs and opportunities for continuous improvement. 3. Remote Branch Management - Ability to Drive Initiatives: Oversee the operations of remote branches, ensuring alignment with the organization's goals and objectives. Drive initiatives to improve remote branch performance and operational efficiency. Implement and monitor standardized processes across all branches to maintain consistency in operations. 4. Travel Across Branches: Possess the ability and willingness to travel to different branches as needed. Conduct on-site visits to assess operational needs, address challenges, and implement solutions. Collaborate with branch managers to ensure uniformity in operational standards and practices. 5. Manage Student Lifecycle: Oversee the end-to-end student lifecycle, from enrollment to graduation or program completion. Collaborate with admissions and student services teams to enhance the overall student experience. Implement strategies to improve student retention and satisfaction.
Key Qualifications: Proven experience in operations management, preferably in an educational or training setting. Strong organizational and leadership skills with the ability to drive initiatives and achieve operational goals. Excellent communication and interpersonal skills for effective collaboration with internal teams and external stakeholders. Flexibility to travel to different branches and work in a dynamic environment. Ability to analyze feedback data and implement improvements based on insights. Educational Qualifications: Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus. Interested candidate please connect to HR Pramaya - 7506787339Job tags
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