techops web and digital.

Randstad

Location

Chennai | India

Job description

Key responsibilities

Develop, manage, measure and report on key service-level metrics.
Managing and troubleshooting enterprise applications, including issues relating to compatibility, configuration, and performance.
Manage relationships with vendors for technical equipment and materials required for operations.
Ensure app security by implementing various security measures and secure authentication protocols.
Ensuring that the enterprise applications meet high standards for performance, reliability, and availability.
Strive for continuous improvement of incident management process and integration with other IT operations management processes
Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded
Perform collaboration sessions and develop action plans to address the knowledge transfer from the application development team for new releases.
Trend analyses and action plans for improving service timeliness and reducing costs.

Technical requirements

Bachelor’s degree in Business, Engineering, or any other related field.
16 + years of experience in the relevant field with last 5 years in managing different teams.
Knowledge of IT service desk tools and best practices, ITIL certification and proven troubleshooting skills.
Understanding of web technologies such as HTML, CSS, JavaScript, and JavaScript frameworks such as Angular or React.
Strong understanding of web-security including SSL/TLS, secure authentication and authorization mechanisms, and secure coding practices.
Knowledge of web performance optimization techniques, including caching, content delivery networks (CDN), and image optimization
Should have experience with applications monitoring and analytics tools to help identify and troubleshoot issues.
Good to have experience emerging technologies like RPA, AI/ML, Blockchain, IoT.

Job tags

Salary