MicroStrategy
Location
Nagpur | India
Job description
Cloud Systems Engineers are responsible for providing support to customers for MicroStrategy Cloud environments and applications. This person dedicates his/her time to resolving customer issues, executing system administration tasks and further growing their MicroStrategy Cloud and Product knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others. We are looking for candidates who are willing to relocate and work from the office in Nagpur. Responsibilities Provide support for MicroStrategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development, and production system maintenance Use your strong communication skills to work with MicroStrategy customers to resolve application and infrastructure situations as they arise Perform day to day management of the MicroStrategy Cloud infrastructure including alert monitoring/remediation, change management, incident troubleshooting and resolution. Participate in scheduled and emergency infrastructure maintenance activities Collaborate and communicate effectively with peers, internal application and software development teams Maintain high quality documentation for all related tasks Work in a strong team environment Qualifications Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST. Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) Knowledge of Python, REST API, Java, SQL, HTML, or XML/XSL technologies Experience with RedHat, Amazon Linux, and Windows Minimum of 3 years of IT customer service experience / strong customer focus Minimum of 2 years of experience working with cloud technologies on AWS/Azure Strong analytical and troubleshooting skills and experience Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure Excellent oral and written English communication skills
Preferred Cloud Certifications (AWS, Azure, Google Cloud) Minimum of 1 year of MicroStrategy Platform usage or administration knowledge Additional Information The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folderJob tags
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