Technical Specialist - Associate (Unix DB)

Location

Bangalore | India

Job description

The Customer Support Associate - UNIX and DB works within a team of technical support professionals sought at delivering technical solutions for Commvault's customer base. This customer base has a wide variety of technical ability and this role has no ceiling, you will be responsible for an issue from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a distributed team that has owned the industry in achievement seven years in a row. We offer innovative training, exciting colleagues, and opportunity to grow and learn with us. Our group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

What you'll do:

• Troubleshoot and resolve critical support problems
• Troubleshoot customer issues using remote desktop software
• Successfully interact through phone and email with customers as you tackle their problems
• Dedication to the success and happiness of our customers
• Recreation of problems in house
• Root Cause Analysis and / or provision of examples of software bug
• Working independently and as a team to come up with the best solutions to a customer problem.
• Providing outstanding phone-based support for a variety of complex, time critical issues.
• Using and sharing your knowledge of a wide range of technologies
• Having the opportunity to build labs and simulators
• Ability to be involved in product BETA testing
• Chipping in to our Solutions Engine and online forums

Who you are:

• At least 3+ years of technical/customer support experience
• Professional level knowledge of Unix-flavored operating systems and its components.
• Demonstrable understanding of Oracle, HANA and SAP databases,
• Good understanding of Unix/Linux clusters, with installing and configuring software.
• Solid grasp of Unix device management (tape and disk)
• Networking and fix performance-based issues with Linux OS and/or hardware.
• Desirable to have exposure to storage arrays like NetApp, HDS
• Understanding backup theory and design. Backup and data management fundamentals
• Previous experience with Commvault technologies is added advantage as is other backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus.
• Previous experience troubleshooting enterprise environments.
• Strong customer relations skills.
• Strong multi-tasking and prioritization skills.
• Strong written and verbal communication skills.
• Excellent teammate.
• Prior Security and Saas experience strongly preferred.

You'll love working here because:

• Continuous professional development, product training, and career pathing
• Annual health check-ups, Car lease Program, and Tuition Reimbursement
• Personal accident cover and Term life cover

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-RK1

Ready to #makeyourmark at Commvault Apply now

Job tags

Salary