Technical Operations Lead, Support Systems
Location
Secunderabad | India
Job description
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in technical project/program management.
- Experience with enterprise support systems.
Preferred qualifications:
- Experience with business requirements management, solution design, customer journey mapping, and solutions delivery.
- Ability to communicate to both technical and business stakeholders and users.
- Ability to solve problems through structured root-cause problem solving and prioritization.
- Excellent relationship building, collaboration, negotiation, communication, project management, and analysis skills.
About the job
gTech's Product and Tools Operations team (gPTO) leverages deep user, operational, and technical insights to innovate Google's Ads products into customer experiences that are so intuitive (or automated) that they require no support at all. gPTO partners closely with gTech's Support, Professional Services, Product Management, and Engineering teams to innovate and simplify our Ads products and build the productivity tools ecosystem for gTech users.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our .
Responsibilities
- Management of the overall infrastructure thru administration of core configurations and maintaining the health of the system.
- Execution of technical projects and functions (e.g., issue triage and troubleshooting).
- Partner with vendors and vendor management to deliver on established workflows, and to identify new opportunities for scale.
- Drive the implementation, maintenance, and troubleshooting of stakeholder programs and tools based on business needs.
- Ideate, launch, and scale solutions that enhance operational efficiency, customer experience, or success measurement (e.g., cost savings, capacity planning, time savings).
Job tags
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