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Location

Mumbai | India

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Job description

Company – Modular Furniture Manufacturing Company

Working Days – Monday to Saturday 10am to 7pm

Location – Kandivali

Responsibilities:-

Enter orders, manage or escalate any concerns, and ensure that appropriate changes were made to resolve customers' concerns.
Use creativity to design or explore the desired product requested if outside of the norm.
Work with price lists and/or other department heads to determine charges for services requested, collect deposits or payments, or arrange for billing
Resolve any billing issues by processing product exchanges and working with accounting department to refund or credit where necessary.
Partner with sales, marketing and operations teams to ensure meeting and exceeding customers' service expectations.
Support sales and business development initiatives when new options are available or where it would appropriately support the customer's needs.
Issues credits, sends order acknowledgements and composes letters to customers and potential customers.
Communicates with all individuals whose involvement impacts customer communications.
Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products.
Updates' customer records
Prepares and sends quotes and provides written proposals to customers and potential customers
Interfaces with Territory Managers and VP of Sales;
Other duties as assigned;
Assimilates customer credit information and provide to the Assistant Controller ,Track shipment status of customer orders.
Requirements :-

Proficient with telephone, call centre technology, and Microsoft Office suite
Basic understanding of business math principles for job estimation
Excellent interpersonal and communication skills, both verbal and written
Associate degree preferred
Strong organizational and problem-solving skills;
Ability to work in a fast-paced environment, handling multiple priorities at once with a positive attitude
Good interpersonal skills;
Previous experience in sales, ideally selling a custom-manufactured product;
Safety glasses with side shields are required in the production area
Must have the ability to read, write, speak, and understand English plus have adequate hearing and visual acuity
Must be able to effectively communicate on the telephone while entering data on a computer
High school diploma or equivalent;
Computer literacy on company-supported programs
Demonstrated ability to read engineering drawings;
Knowledge of ROM's Quality Management System

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Job tags

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Salary