Infrastructure Operations Analyst (Windows & VMware)

Location

Bangalore | India

Job description

• The Senior Infrastructure Operations Engineer position is a hands-on role to manage, monitor and support the Citrix and Server Infrastructure (physical & virtual), VMware, backup solutions and DHCP services
• Working within the Enterprise Compute Operations Team within the Infrastructure Division you will provide support with monitoring the services, resolving incidents, implementing customer requests, delivering on projects, and providing operational support & services
• This role would be suited to an individual who has experience with supporting & monitoring a large Citrix Infrastructure environment, someone who has proven experience troubleshooting issues within a large (5000+ User, Multi-Region) environment

High Level responsibilities

Citrix

• Installation and Configuration: of Citrix software and infrastructure components, including servers, databases, and applications.
• User Management: Creating and managing user accounts, groups, and permissions in the Citrix environment. This includes setting up authentication, access policies, and other security settings.
• Application Management: Managing applications and their delivery in the Citrix environment. This includes configuring application settings, publishing applications, and managing application delivery groups.
• Performance Monitoring and Optimization: Monitoring the performance of the Citrix infrastructure, identifying performance bottlenecks, and optimizing the infrastructure for better performance.
• Security Management: Ensuring the security of the Citrix infrastructure, including implementing security policies, configuring firewalls and other security settings, and conducting security audits.
• Troubleshooting and Problem Resolution: Identifying and resolving technical issues in the Citrix environment, including server failures, application crashes, and other issues.
• Backup and Disaster Recovery: Implementing and managing backup and disaster recovery solutions for the Citrix environment, ensuring the availability and integrity of critical data and applications.
• Documentation and Reporting: Documenting the Citrix infrastructure, SOPs, creating reports on system performance and usage, and communicating with management and other stakeholders about the status of the Citrix environment.
• Windows and VMWare
• Installation and Configuration: Installing and configuring the VMWare software and infrastructure components, including servers, databases, and applications.
• Virtual Machine Management: Managing virtual machines and their delivery in the VMWare environment. This includes creating, configuring, and managing virtual machines, templates, and snapshots.
• Storage Management: Managing storage resources and configuring storage policies for virtual machines in the VMWare environment.
• Network Management: Configuring and managing virtual networks in the VMWare environment, including virtual switches, network adapters, and other network components.
• Performance Monitoring and Optimization: Monitoring the performance of the VMWare infrastructure, identifying performance bottlenecks, and optimizing the infrastructure for better performance.
• Security Management: Ensuring the security of the VMWare infrastructure, including implementing security policies, configuring firewalls and other security settings, and conducting security audits.
• Troubleshooting and Problem Resolution: Identifying and resolving technical issues in the VMWare environment, including server failures, virtual machine crashes, and other issues.
• Backup and Disaster Recovery: Implementing and managing backup and disaster recovery solutions for the VMWare environment, ensuring the availability and integrity of critical data and applications.
• Documentation and Reporting: Documenting the VMWare infrastructure, SOPs, creating reports on system performance and usage, and communicating with management and other stakeholders about the status of the VMWare environment.
• Supporting and monitoring the global infrastructure server environment using vRops, HP One View and SCOM.
• Capacity management for infrastructure server resources, both reporting and responding to.
• Responding to incidents from either users or our alerting systems.
• Managing, supporting, monitoring Windows & VMware ESXi Servers
• Sever Build and Decommissioning
• Coordinate with Hardware vendors for server hardware issues.

Additional responsibilities

• Continuous service improvements: Initiate, own and implement service improvements including automation that can improve processes, reduce outages, incidents, make environment more stable, reduce effort required to support, minimize/mitigate risks, improve customer satisfaction etc
• Be available for on call support during non-business hours including on weekends based on business requirements
• Visit datacentre to provide hands and eyes support based on business requirements
• The above is not a comprehensive list of responsibilities and may be added / modified / dropped based on the business requirements from time to time.

Experience and skills requirement:

Primary skills requirement - Citrix

• Total experience - more than 12 years
• More than 5 years L2/L3 level of experience supporting Citrix Infrastructure
• Citrix certification, such as CCA-V, CCP-V, or CCE-V desirable.
• Strong knowledge of Citrix technologies such as XenDesktop (7.X/1912/2203), Licensing, Profile Management, Citrix Director, Storefront, Studio, including Legacy XenApp, Web interface
• Working experience with Citrix ADC, ADM technologies.
• Understanding of SSL certificate and to apply the certificates on Citrix products.
• Application management, publishing apps and troubleshooting.
• Good Knowledge on Citrix Migrations.
• Provide end to end support on Citrix issues.
• Strong analytical and problem-solving skills.
• Perform Citrix upgrades and updates, including security fixes
• Planning and execution of complex and production changes.
• Ability to work independently and in a team environment.
• Knowledge of Active directory and GPO is needed.
• Experience in managing multiple farms/sites with PowerShell scripting knowledge.
• Experience with working with other teams across the globe

Good to have secondary skills on Windows and VMWare:

• Minimum of 5 years of experience in supporting at least 2000+ server environment
• Windows virtualization administration
• Windows 2012/2016/2019 server platform
• Managing, supporting, and monitoring of VMware vSphere environment (6.x/7.x)
• Managing and monitoring server hardware (HPE server hardware)
• Proactive maintenance and responding to user incidents
• L1/L2 /L3 troubleshooting of infrastructure issues and fixing the alerts
• Experience with VMware vSphere, vCenter, and ESXi
• Knowledge of Microsoft Windows Server and Active Directory
• Strong troubleshooting and problem-solving skills
• Excellent communication and teamwork skills
• Certifications such as VMware Certified Professional (VCP) or Microsoft Certified Solutions Expert (MCSE) are a plus.
• Educational Qualification:
• Bachelor s degree in Computer Science or related field

What We Can Offer You

• Varied, interesting and meaningful work.
• A hybrid working environment with flexibility and great opportunities.
• Opportunities for training and, as the team grows, career progression or sideways moves.
• An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual

Job tags

Salary