Reverse Supply Operations Analyst - IT Infrastructure
Location
Secunderabad | India
Job description
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW: As a Reverse Supply Operations with EOS IT, you will play a pivotal role in optimizing the reverse supply chain processes related to IT infrastructure. This position involves analyzing, managing, and improving operations related to returns, repairs, and recycling of networking hardware. The Analyst will work closely with IT teams, vendors, and service providers to ensure the efficient and cost-effective management of IT infrastructure products in the reverse supply chain.
WHAT YOU'LL DO: Returns and RMA Processing: - Develop and implement strategies to streamline the returns process for network equipment.
- Analyze returned products, categorize issues, and work with technical teams for efficient resolution.
- Manage Return Merchandise Authorization (RMA) processes, ensuring accuracy and completeness.
Remanufacturing and Repair Operations: - Collaborate with IT support and engineering teams to optimize remanufacturing and repair processes for networking hardware.
- Monitor and report on the performance of remanufacturing and repair operations.
- Identify opportunities for cost savings and improvements in repair turnaround time.
Inventory Management: - Maintain accurate inventory records for returned and refurbished networking equipment.
- Collaborate with procurement and logistics teams to optimize inventory levels and reduce excess stock.
- Implement systems for tracking and managing refurbished networking products.
Data Analysis and Reporting: - Utilize data analysis tools to assess the efficiency and performance of IT networking reverse supply chain operations.
- Generate regular reports on key performance indicators (KPIs) related to reverse supply operations.
- Provide insights and recommendations based on data analysis.
Collaboration and Communication: - Work closely with IT support teams, procurement, logistics, and quality control teams.
- Collaborate with external vendors and service providers to ensure smooth reverse supply chain operations.
- Communicate effectively to ensure alignment on IT networking reverse supply chain objectives.
WHAT YOU'LL NEED TO SUCCEED: - Bachelor's degree in information technology, supply chain management, or a related field.
- Previous experience in IT networking or related technology products reverse supply chain.
- Strong understanding of IT networking hardware and related technologies.
- Proficiency in data analysis tools and supply chain management software.
- Experience with spreadsheet software, such as Microsoft Excel or Google Sheets, for data analysis and reporting.
- Excellent communication and interpersonal skills.
- Ability to adapt to a dynamic and fast-paced IT environment.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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